YWCA Montreal

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Resources

Do you need help?
Our counsellors are there to welcome you, listen to you and direct you to the resources best suited to your needs. Don’t hesitate to contact them: 514-866-9941, ext. 101 or by email. To find out more about your legal rights and recourses, visit our Legal Information Clinic page. If you are experiencing or have experienced intimate partner violence, we also offer support groups for women.

In case of emergency
Housing and mental health
Employability and literacy
Legal information and help
Caregivers
Youth
Other Tools & Resources

In case of emergency

  • Urgences (police, ambulance, firefighters) : 911
  • Info-santé : 811 – Qualified personnel to help the population: an Info-Santé nurse or an Info-Social social worker give informed advice based on established protocols.
  • Centre de référence du Grand Montréal : 514 527-1375
  • CLSC Metro (CSSS de la Montagne ): 514 934-0354
  • SOS violence conjugale : 1 800 363-9010
  • Suicide Action Montréal : 1 866 APPELLE (1 866 277-3553)
  • Tel-Aide : 514 935-1101
  • Tel-Écoute : 514 493-4484
  • Face-à-face : 514 934-4546
  • Portail Santé Montréal (find an establishment): santemontreal.qc.ca

Anguish ? Depression ? Confusion ? Despair ? Suicidal thoughts?

If you are in distress, if a loved one is experiencing a crisis or if you are a professional seeking support from specialized services, you can contact one of the following crisis centers free of charge, 24 hours a day, 7 days a week. The services are bilingual:

  • Secteur De la Montagne et Cavendish (centre-ville)
    Centre de crise de Tracom : 514 483-3033
  • Secteur Sous-région Centre-Est (délimité au nord par l’autoroute 40, au sud par le fleuve Saint-Laurent, à l’est par la rue D’Iberville et à l’ouest par la rue Hutchison)
    Centre de crise Le Transit : 514 282-7753
  • Secteur Sud-Ouest (Verdun, Lasalle, Lachine, Ville Saint-Pierre, Ville-Émard, Côte Saint-Paul, Saint-Henri, Petite-Bourgogne et Pointe Saint-Charles)
    Centre de crise L’Autre Maison : 514 768-7225
  • Secteur Est de Montréal (Rivière-des-Prairies, Pointe-aux-Trembles, Montréal-Est, Anjou, Mercier-Hochelaga-Maisonneuve, Rosemont, une partie de Saint-Michel et Saint-Léonard)
    Centre de crise L’Entremise : 514 351-9592
    Institut universitaire en santé mentale de Montréal (Hôpital Louis-H. Lafontaine) : 514 351-6661
  • Secteur Ouest de l’île (Pierrefonds, Roxboro, Île Bizard, Ste-Geneviève, Senneville, Ste-Anne-de-Bellevue, Dollard-des-Ormeaux, Beaconsfield, Baie d’Urfé, Kirkland, Pointe-Claire, Dorval)
    Centre de crise de l’Ouest de l’Île : 514 684-6160
  • Secteur Nord de l’île (Ahuntsic-Cartierville, Montréal-Nord, Villeray, La Petite Patrie, St-Laurent)
    Association Iris : 514 388-9233

Housing and mental health

  • Auberge Madeleine : 514 597-1499
  • Auberge Shalom : 514 731-0833
  • L’Abri de l’espoir (Armée du Salut) : 514 934-5615
  • La Dauphinelle : 514 598-7779
  • La rue des femmes (Maison Dalhia) : 514 284-9665
  • Le Chaînon : 514 845-0151
  • Maison Marguerite : 514 932-2250
  • Old Brewery Mission (Pavillon Lise-Watier, Pavillon Patricia-McKenzie) : 514 526-6446

Employability and literacy

Employability

Literacy

Legal information and help

If you are looking for other legal services (clinics, legal aid, court support, etc.) you will find a directory of free or low-cost legal resources on La boussole juridique developed by Pro Bono Québec.

To obtain legal information before consulting a lawyer, we recommend Éducaloi  which offers comprehensive information on all areas of the law.

For any urgent needs, you can also contact:

Caregivers

Youth

General Help

9-1-1
This phone number is the one that should be dialled from anywhere on the island of Montréal to contact emergency services

Tel-aid
A telephone hotline that provides listening services, resources, and information, available 24/7.

Tel-jeunes
Intervention workers available to respond to young people’s questions 24 hours a day 7 days a week, and to offer help and resources by phone, email, or text.

YWCA Canada
A non-profit organization with a website that addresses young women’s and girls’ issues, as well as resources on various subjects affecting youth.

Academic Success

Ensuring a smooth transition from elementary to high school – Ministère de l’Éducation, du Loisir et du Sport du Québec
Providing people in the education and health and social services systems with information about the nature of a smooth transition, thus allowing them to analyze, improve and implement measures aimed at meeting students’ needs with respect to their transition from elementary to high school.

Montreal Hooked on School
A regional organization in different sectors of Montreal working to promote the school perseverance and success of young people.

School Success
A Canadian company dedicated to academic success for elementary, high school and college students. They offer personalized help with homework, financial support, remediation, summer school, and exam preparation.

Body Image

Anorexia and Bulimia Quebec (ANEB)
ANEB offers professional help that is immediate and free for people affected by eating disorders. Their services include a hotline, support groups, and a website with information.

Équilibre
Organisme offrant des ateliers pour les jeunes femmes, de même que des programmes de formation pour les intervenant-e-s au sujet de l’estime de soi et de l’image corporelle.

Bullying / Cyberbullying

Centre for Youth Crime Prevention – Gendarmerie royale du Canada
The Centre for Youth Crime Prevention (CYCP) provides Canadians with evidence-informed and age appropriate crime prevention messages, information, tools, and programs to prevent youth crime and victimization.

Cybertip.ca
Canada’s tipline to report the online sexual exploitation of children, by the Canadian Center for Child Protection.

Equitas
The International Centre for Human Rights Education has been working for the advancement of equality, social justice and respect for human dignity in Canada and around the world.

Éducaloi
A website that explains the links and relationships between cyberbullying and the law.

Jasmin Roy Foundation
The mission of the Jasmin Roy Foundation is to fight against discrimination, bullying and violence against primary and secondary school children.

Media Smarts
A Canadian non-profit charitable organization for digital and media literacy. Their goal is to help children and youth gain critical thinking skills to engage with media as active and informed digital citizens.

NeedHelpNow.ca 
Helps teens to address cyberbullying and stop the spread of sexual pictures or videos and provides support along the way.

Drugs and Addictions

Centre intégré universitaire de santé et de services sociaux du Centre-Sud-de-l’Île-de-Montréal
Ressources pour les personnes vivant des problèmes de consommation ou de dépendance.

Drugs : Help and references
Telephone hotline and information.

Group for Research and Psychosocial Intervention (GRIP Montréal)
GRIP’s mission is to reduce the harm associated with the consumption of psychoactive substances and prevent problematic use.

Healthy Life Habits

Active and Free – Young women, physical activity, and tobacco
CAAWS provides a number of services, programs, and resources to a variety of clients which include sport and physical activity organizations, teachers, coaches, health professionals and recreation leaders.

Going the Healthy Route at School -Ministère de l’Éducation, des Loisirs et du Sport du Québec
Multiple resources available online concerning nutrition and physical activity.

EatRight Ontario
This service aims to improve health and quality of life through healthy eating and provides easy-to-use nutrition information to help make healthier food choices.

Sleep from A to Zzz – Centre des sciences de Montréal
An interactive website on sleep.

Healthy Relationships

It Starts With You
An online-based, social media campaign to inspire men to promote healthy, equal relationships with the boys in their lives.

The Sex Educator
A virtual network of sex education professionals who communicate together to share their experiences related to teaching young people.

LGBTQ+

AlterHéros
A community involved in the fight against prejudices and in the promotion of differences regardless of sexual orientation or gender identity.

Interligne
Help line and resource centre for questions about gender identity and sexual orientation.

Projet 10
Project 10 is a bilingual community organization that works to promote the personal, social, sexual and mental well-being of lesbian, gay, bisexual, transgender, transsexual, two-spirit, asexual, intersex, queer and questioning youth and adults ages 14-25.

Medias and Stereotypes

Action Canada for Sexual Health and Rights
Is a progressive, pro-choice charitable organization committed to advancing and upholding sexual and reproductive health and rights in Canada and globally.

Égalité et diversité : zéro cliché
Brings a greater awareness to young women and supporting adults (teachers, parents, advocates) of sexist and sexual stereotypes, and of the importance of promoting equality and diversity in society.

Girls Action Foundation
A non-profit organization that believes in the power of girls as agents of social change. They lead, develop, and implement transformative programs that are adapted and relevant to the changing realities of girls’ and young women’s lives.

Mental Health

The Canadian Association for Suicide Prevention (CASP)
This is Not a Crisis Center. This association provides information and resources to reduce the suicide rate and minimize the harmful consequences of suicidal behaviour.

Canadian Mental Health Association
Tools, activities, and articles that promote mental health addressed to youth, parents, and intervention workers.

Relief
An organization devoted to helping those affected by anxiety, depressive, or bipolar disorders. Support hotline.

Suicide Action
Suicide Action Montreal offers support services, crisis workers and monitoring for people who are at risk of committing suicide, for their friends and family and for people affected by suicide.

Non-Violent Masculinity

It Starts With You
An online-based, social media campaign to inspire men to promote healthy, equal relationships with the boys in their lives.

Sexuality

Sex Education in the Context of Educational Reform – Ministère de l’Éducation des Loisirs et du Sport du Québec
A sexual health information guide for intervention workers approaching the topic of sexual health with youth during Quebec’s educational reform.

The Fight Against STIs – Ministère de la santé et des services sociaux, gouvernement du Québec
General information concerning STIs for youth and for intervention workers.

Sexuality and U
Website with information on sexual health for youth and teens.

Other Tools & Resources

Activities

Art Therapy

  • Concordia – Department of Creative Arts Therapies

Volunteering

Take care of yourself at an affordable price

If mental health is everyone’s business, not everyone has the same means to take care of it. In order to democratize the care and services that are good for you, the YWCA has prepared a small resource guide that takes into account smaller budgets. Whether it’s low-cost activities, psychotherapy, osteopathy or massage therapy at rates adjusted to income, or hairdressing services at reduced rates, we hope that you will find a few resources in this booklet that will help you take care of yourself.

The guide is currently only available in French, but offers resources for the English-speaking public.

Prendre soin de soi à petit prix : Guide de ressources 2019 (.pdf)

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